FAQ

DO YOU OFFER SUPPORT?

Yes, we offer tech support via email.

How Long?

30 days from installation date.
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WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We prefer Google Cart. It is very easy and safe to use. From our lengthy eCommerce experience, it is the best service–by far.

We will also accept personal checks sent via snail mail. However, checks must be cleared before we will put you on the schedule. Period.
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WHAT IF I HAVE A DISCOUNT CODE OR CREDIT? HOW CAN I USE IT?

Discount codes and credits may ONLY be used towards the purchase of custom jobs. All premades, ready made and the like are sold at FULL price. NO discounts may be applied.
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WHAT IS YOUR DESIGN PROCESS?


Our design process is quite simple:

  • purchase the option you want
  • we contact you within 48 hours with our questionnaire
  • you fill out questionnaire and get it back to us asap
  • we begin your project on book date
  • we send you finished project
  • you tell us if all is OK or if you want some tweaking
  • we tweak, if needed, up to two times
  • you love it
  • we are done

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HOW LONG DOES DESIGN PROCESS TAKE?

Once we have received your payment and you have completed design questionnaire, your project will be added to our schedule. From your start date it depends on what you have purchased how long it will take.

Approximate Timing for Projects:

  • headers – 2-3 business days
  • buttons and banners – 1-3 business days
  • website and/or ecom sites – 5-45 business days
  • blog designs – 3-14 business days
  • logo designs – 7-21 business days
  • ebook covers – 3-7 business days

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WHAT CAN I DO TO SPEED UP THE DESIGN PROCESS?

1. purchase a “Rush Option” from out A la Cart menu.

2. Check your email often and answer immediately when we have questions! The design process requires many emails back and forth, and the more quickly you respond to our emails, the faster we will finish the project.
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IS INSTALLATION INCLUDED WITH MY PURCHASE?

It depends on what you have purchased and/or where you are hosted. It will say “installation included” if it is. Otherwise, there is a nominal fee.
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CAN I PURCHASE A DOMAIN NAME THROUGH YOU?

Yes. We recommend enom. We HIGHLY recommend a cpanel hosting and enom for domain services.
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ARE FAVICONS INCLUDED WITH MY PURCHASE?

Yes for websites and blog designs. Or they can be purchased separately if you already have a design.
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DO WE HAVE TO USE A LOGO DESIGNED BY YOU?

No. If you already have one, we will be more than happy to add it to a custom or premade template you purchase. However, if you want it incorporated into a premade design, we cannot change any colors or modify the logo for you WITHOUT PERMISSION FROM DESIGNER and there will be additional fees for modifications.. Also, there is a nominal fee to upload your logo to a premade design.
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DO YOU OFFER REFUNDS?

Because of the nature of web design and files being transferred, and the time it takes to perform the work, NO refunds are provided once design process has begun. Period.

Also, NO refunds are provided once premade files are transferred or added to client’s site. Period.

If the design process has not begun (meaning we have done NO work and spent NO time on your project) AND it is at LEAST one week away from your start date, you can request a refund, however, since you would already have taken up time on our schedule and limited other clients from taking your spot, your refund will not be 100%. We will take 15% from it as a cancellation fee. We will send your refund via snail mail. The refund, IF plausible will be issued within 60 days.

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